Frequent questions

You do not need to create a personal account to order in our online store. The process can be completed simply by completing the order as a "guest".

However, entering your details in our online store has several advantages. You can create a list of your favorite products so that you need to look for them every time, saving time. 

For all online and offline orders with a cost of 30 € and above, shipping costs are free for the city of Xanthi.

For areas outside the city within the prefecture there are categorizations in transport. The height of the transport is affected a) by the kilometer distance, b) by whether it is an inaccessible destination (mountainous mass in winter) and c) the height of the order.

• Greece outside the prefecture of Xanthi: Concerns only the products for shipment to other cities and only valid for large cities. Outside major cities, contact us first to let us know if shipping and shipping costs can be done.
• Abroad: Free shipping abroad in collaboration with the global network of Interflora. Concerns the products for shipment abroad. Sometimes there are cases of inaccessible areas where shipping is charged.

The prices of all our products on our website include VAT.

It is possible to issue an invoice. In this case you should indicate it when ordering or in any case before issuing a retail receipt.

Delivery can be made either on the same day or any other day the customer wishes, after first contacting the recipient.

We always contact the recipient to be informed about the delivery time, except for some special cases such as delivery to maternity hospitals and hospitals. In special cases where you choose not to inform the recipient you should be aware that in case he is not available to receive, the shipment can be performed again only with extra charge.

In this case the sender is informed and we consult with him for our next action.

For the Greek territory we cooperate with the official representative of Interflora in Greece and in the rest of the world in cooperation with the global network of Interflora.

After the delivery of the order, the customer is informed by email, sms or by phone about the delivery of the order.

In case we can not contact the recipient, after continuous efforts, then we inform you by phone in order to give us again instructions on how you want to move.

Your order is delivered at the scheduled time. In some cases, however, the recipient sets a new delivery time, as he is unable to pick up the time you set. In case of change of delivery time you will be informed in the ways mentioned above.

   On registered holidays, a delivery time range of up to 2 hours is given, in cases where the order is made on the same day. For a specific delivery time, on the day of the name day, your order must be placed one day before and only after confirmation with our store.

Of course you can cancel it while it is in the data processing stage. If your order is ready to ship and you have chosen carnation flowers, then this is not possible. In case you have chosen a plant in a pot and a tax document has not been issued, then the order can be canceled.   

Our online store complies with all GDPR regulations and the information you give us is used only for the needs of your order.

Both your physical and electronic transaction with our store is within the strict framework of confidentiality and your personal information is needed for our communication with you only.