Privacy Policy

The company PAPADOPOULOU SOFIA (DT MYSTIKOS KIPOS), referred to as "us", "us" or "business" or "store") is committed to the users of the website (referred to as "users", "visitors", " "you", "you", "you") to protect their personal data and to process their personal information (referred to as "personal information", "personal data", "pp" or p.d. ”) With transparency.

"Personal data" is any information about a natural person that has been identified or can be identified. Personal information is information that relates to you, with which your identity has been identified or can be identified and which includes, for example, your name, e-mail address, your physical address, your A.F. M., the IP address (only when we have collected it in conjunction with direct identification information) or the information you submitted by contacting us.

The personal data we collect and process depends on the purpose of your visit and the services or products you have purchased or agreed to receive from us.

This privacy statement:

  • lists the way in which the Company collects, processes and shares your personal information and informs you of your rights in accordance with local laws for the protection of personal information and the General Data Protection Regulation (GDPR) of the European Union.
  • is addressed to natural persons who are ordinary visitors of the Company's website, existing or potential customers of the Company or authorized representatives of existing or potential customers of the Company.

2.1. who we are

The Secret Garden is a company in Greece, based in Xanthi and aims to provide high value products and services. For this reason we do not bear any responsibility for third parties who use the name Secret Garden without our consent or other companies with the same name.

The details of the company are:

Distinctive Title: Secret Garden
Name: Sofia Papadopoulou
Address: 2 Leontos Sofou, PC 67133, Xanthi
Tel: 2541077850
E-mail: info@mystikos-kipos.gr
Web page: http://www.mystikos-kipos.gr                                                                  E-shop: https://eshop.mystikos-kipos.gr

Facebook: Mystikos Kipos Xanthi

Instagram: Mystikos Kipos Xanthi

Google Business: Mystikos Kipos Xanthi

 

 

2.2. What personal information do we process and where do we collect it?

We collect personal information about our current and future customers through our website. We never collect personal information, by other means or by using a third party representative.

Pricing information

In accordance with local tax laws and European Union VAT and invoicing directives, we collect the following personal information: your name, telephone number, email address, your physical address, your company name and tax information (if applicable), IP address, country, User Agent string of the browser you used during your registration. This information is used to generate the legal invoice after the successful payment of your purchase and to prove your country of origin if required by the European Union VAT directives.

IP address

The IP address is temporarily collected each time you access our site and is in the web server logs, security software logs, and contact forms. This information is used to ensure the security of our website and to prevent abuse. The IP address information is not directly identifiable, but if stored in conjunction with the user account, it may be an indirect identifier.

Contact form / offers information

Any information you provide by voluntarily submitting a contact form or form to receive an offer. We use this information to respond to your requests.

2.3. Personal information of minors

We do not allow minors (under the age of 13) to use our site. Any account found in violation of this term will be terminated without refund and all information regarding this user account will be deleted.

2.4. If you are legally obliged to provide us with your personal information

The provision of your invoicing information is required by law in accordance with the European Union tax regulation and its transposition into local tax law. It is illegal to allow you to make a purchase without issuing an invoice that requires this information. For the same reason, information that is not printed on the invoice (IP address, country based on the IP address and the User Agent string) is also required to prove your country of origin in order to apply the correct VAT rate.

Your IP address in the context of security prevention and abuse is specifically exempt from the requirement of your consent in accordance with the European Union GDPR. We are legally obligated to ensure the security of your personal information through any appropriate technical means which includes the collection of your IP address in this context.

Any other personal information is voluntarily provided by you so that we can provide our services to you. You are not legally obliged to provide it, but only if you do, we will be able to serve you and provide you with the agreed services. Simply put, if you do not tell us what the problem is and do not give us the means to understand it, there is nothing we can do to help you.

2.5. Who are the recipients of your personal information?

Depending on your actions on our websites, your personal information may be transferred to some of our following partners and subcontractors. These providers and suppliers are contracted with the Secret Garden Company to which they are required to maintain the confidentiality and protection of your personal data in accordance with local data protection laws and the GDPR.

The recipients of your personal information are as follows.

  1. Secret Garden
    We receive pricing information to meet our obligations under tax laws. We also receive the voluntary information of the contact forms and offers in order to serve you.
    https://eshop.mystikos-kipos.gr
  2. PayPal (Europe)
    They make the payments for us. Any personal information submitted to PayPal, either by us or you, is subject to their own privacy policy. We transfer to PayPal only the personal information for the pre-completion of the payment form when you explicitly choose PayPal as the processor of your payment through our website.
    https://www.paypal.com
  3. Piraeus Bank
    They make the payments for us. Any personal information submitted to Piraeus Bank, either by us or by you, is subject to their own privacy policy. We transfer to Piraeus Bank only the personal information for the pre-completion of the payment form when you explicitly select Piraeus Bank as the processor of your payment through our website.
    https://www.piraeusbank.gr
  4. Interflora
    Interflora is a flower delivery network, with over 58,000 flower shops connected in more than 140 countries. They undertake the transfer of the products you ordered from us to you or someone of your own. Any personal information submitted to ACS Courier, either by us or you, is subject to their own privacy policy. Personal information is submitted to ACS Courier at your option as a shipping method upon payment at checkout.
  5. Flower network
    Anthodikite is a flower supply network, connected with selected flower shops connected both in Greece and in collaboration with Interflora around the world. They undertake the transfer of the products you ordered from us to you or someone of your own. Any personal information submitted is subject to their own privacy policy. https://netflower.eu/
  6. Google
    Provides statistics for our site. Only anonymous information is sent to Google. It is not clear whether Google should be mentioned as a data processor. The only way to resolve the ambiguity is to list Google here, but to state clearly that, based on our best knowledge and technical skills, we do not post personal information.
    https://www.google.com/contact/
  7. Facebook
    Provides information about the Secret Garden Facebook account and statistics between that account and our website. Only anonymous information is sent to Facebook and which may be combined with information you have already provided to Facebook through your own account. It is not clear whether Facebook should be mentioned as a data processor through our own fault. The only way to resolve the ambiguity is to post Facebook here, but to state clearly that, based on our best knowledge and technical skills, we do not post personal information.
    https://www.facebook.com/help/

2.6. Transfer of your personal data to a third country or international organization

Your personal information may be transferred to third countries (countries outside the European Union) in certain cases, such as e.g. payments made through a payment processing company outside the EU, or the provision of support to you by our third country partners or whenever required by law or if you have expressly consented. All Processors are required to comply with European Union data protection rules and to provide appropriate assurances regarding the management of your personal information in accordance with Article 46 of the GDPR.

2.7. Automated decision making

Generally, when establishing and conducting a business relationship with you, we do not use automated decision making. The only automated actions are:

  • Application of the correct VAT rate. This is legal, necessary and based on your country of origin. Your personal information is being used (IP address and country stored in your profile).

2.8. How long do we keep your personal information?

We hold the privacy of your personal information in the highest regard.

We are legally obliged to maintain the pricing information, both for security and organizational reasons and due to the supervision of our tax auditors, for a period of up to ten (10) years after your purchase.

Any personal information stored on the website (eg contact / offer forms) will be kept for your information and the promotion of our products, unless you express your desire not to receive further promotions and updates.

We may retain your personal information longer than stated for practical, technical or legal reasons. For example, your personal information may be stored longer than reported in encrypted backups.

2.9. Your rights to your personal data

You have the following rights regarding the personally identifiable information we hold about you:

  • Have access to or be aware of the personal information we hold about you. This allows you, for example, to receive a copy of the personal data we hold on your behalf and to confirm that we are processing it legally.
  • Request the correction of your personal information. This allows you to correct incomplete, inaccurate or outdated information we hold on your behalf. Please note that invoicing correction is only possible when purchasing a service or product and only applies to newly issued invoices. This is a legal requirement.
  • Request the deletion of your personal information ("right to be forgotten"). This allows you to request that we delete your personal information when there is no real reason to process it.
  • Stop processing your personal information ("right of objection") because there is something special about your situation that makes you want to object to their processing. If you object, we will no longer process your personal data unless we can prove compelling legal reasons for processing that run counter to your interests, rights and freedoms. Please note that this is largely inapplicable to our business relationship, as processing is done by us either on a legal basis or with your explicit consent or is exempt from GDPR mandates (eg maintaining an IP log for security reasons).
  • You have the right to object in cases where we process your personal information for direct marketing purposes. This also includes profiling, to the extent that it is used for direct marketing.
  • Request a restriction on the processing of your personal information. You may ask us to restrict the processing of your personal information, in specific cases such as when:
    • personal data is inaccurate,
    • personal data has been used illegally but you do not wish to delete it,
    • personal data is no longer required, but you want to keep it for use in possible legal requirements,
    • You have asked us to stop using your personal information but you are waiting for us to confirm if we have a legitimate reason to use it.
  • Request a copy of your personal information in a structured, widely used format to transmit this information to other organizations and companies. You can also request that we transfer the file directly to another organization of your choice. This is also known as a "data transfer right".
  • Withdraw your consent to the processing of your personal information at any time. Please note that revoking your consent at any time does not invalidate the legality of the processing based on your consent before it is revoked or withdrawn by you.

2.10. Changes to this Privacy Statement

We may periodically modify this privacy statement.

When this happens, we will change the date at the top of the page. We do not have the technical means to notify our customers of any changes. We recommend that you review this statement periodically so that you are always informed about how we process and protect your personal information.

2.11. Cookies policy

Our website uses small text files, known as cookies, to enhance your experience and make it work better.

An HTTP cookie (also called a web cookie, web cookie, browser cookie or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's browser while the user is browsing.

The main purpose of a cookie is to identify users and possibly prepare custom websites for them.

Terms of use

1. General Terms of Use

The following terms and conditions will apply to the use of the online store and the website with the trademark "Secret Garden", which can be found at www.mystikos-kipos.gr & https://eshop.mystikos-kipos.gr. Every user who enters and uses the services of the online store or the website is considered to consent and unconditionally accepts the following terms expressed herein, without exception. If a user does not agree with these terms, then he must refrain from using the online store or the website and from any transaction with it.

1.1. Terms of use

The company Secret Garden reserves the right to freely modify or revise the terms and conditions of transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. . Contracts through the online store can be drawn up in the Greek language.

1.2. Information & products provided

The company Secret Garden in the context of good faith, is not responsible and is not liable for errors in prices, specifications and photos of products listed in the online store and can ensure that there are no errors for any reason during the import and / or updating of prices, features, specifications and photos of a product. Furthermore, the company is not liable and is not responsible for any technical or typographical errors, which can not be predicted or have occurred unintentionally or due to interruption of the website or due to force majeure.

Online store prices are subject to change at any time without notice.

In any case, although we make every effort to accurately indicate the details, features and prices of the products we quote in our online store, we can not rule out the possibility of typographical or technical errors in product prices and features. The Secret Garden is not liable and is not responsible for any errors in prices and / or features of the products and can not guarantee that there will be no errors for any reason when importing and / or updating the price and / or features of a product. There may be an error in updating the price of the product and it presents an unusually low or high price in relation to its market value. In the context of good faith and for your protection, in case you see such a product, please contact us before ordering this product.

1.3. Limitation of Liability

The company Mystikos Kipos in the context of its transactions from the online store is not responsible for further damages that may arise from the execution or not of the orders or from the delay of execution, for any reason. The online store under the brand name Secret Garden can provide no guarantee for the availability of the products, but undertakes to inform the customers in time about the non-availability. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "exactly as they are". In no case is the company Secret Garden liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that any visitor to the online store or a third party for reasons related to the operation or not and / or use of the website and / or inability to provide services and / or products and / or information available from him and / or any unauthorized interference by third parties with products and / or services and / or information available through it.

1.4. Intellectual property rights

All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the company Secret Garden and are protected under the relevant provisions of Greek law, European law and international conventions.

It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of Secret Garden or any other copyright holder. The names, images, logos and insignia representing the online store under the trademark Secret Garden or third parties and their products or services are the exclusive trademarks of the company or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of their license or right of use.

1.5. User responsibility

Users agree and undertake not to use the online store under the brand name Secret Garden for:

  1. posting, posting, e-mailing or otherwise transmitting any content that is illegal for any reason, causing unlawful infringement and damage to the Secret Garden Company or any third party or infringing on the confidentiality or confidentiality of any person
  2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minority, etc.
  3. posting, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of work relationships or covered by confidentiality agreements),
  4. posting, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of others;
  5. send, publish, e-mail, or otherwise transmit any material that contains software viruses or any other code, files, or programs designed to interrupt, damage, corrupt, or equip any software or computer hardware,
  6. intentional or unintentional violation of applicable law or regulations,
  7. harassment of third parties in any way,
  8. collect or store personal data about other users.

1.6. Links to this website

Some links in this area will let you leave the Secret Garden business website. The related websites are not under the control of the company and the company is not responsible for the contents of any related website or any link contained in a related website, or any changes or updates to such websites. The company is not responsible for network broadcasts or any form of transmission received from any linked website. Your company provides these links only as a convenience and the inclusion of any link does not imply endorsement by the company of the website.

1.7. Secure Transactions

All payments made using a card are processed through the electronic payment platform "Stripe" and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

2. Privacy Policy

The company Secret Garden recognizes the importance of the issue of security of Personal Data, as well as electronic transactions and has taken all necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. All information related to users' personal information is kept confidential.

Using the online store and the Secret Garden website (https://eshop.mystikos-kipos.gr & http://www.mystikos-kipos.gr) and its services you accept the terms under which it handles your personal data.